Privacy Policy

1. Who we are

The Property Investors Club, also referred to in this policy as PIC, we, us, or our, provides educational content, member services, listings, tools, and adviser support for property investors in New Zealand.

2. What personal information we collect

• identity and contact details such as name, email address, phone number, and region
• account and member portal information, including login details and profile preferences
• investment and property-related information you choose to provide through enquiries, tools, listing interactions, or planning features
• Property Club mobile app information, such as app profile preferences, selected club, checklist or planning progress, calculator inputs you choose to save, push notification tokens, and app usage events
• booking and appointment details when you request adviser support
• communications sent through website forms, email, or portal features
• technical and website usage information such as browser, device, referral source, and analytics events
• information about another person where it is submitted as part of a joint investment enquiry, referral, or support request

3. How we collect information

We collect personal information directly from you when you register, contact us, use member tools, interact with listings, update your profile, or book an adviser consultation.

We may also receive information about you indirectly through a referrer, adviser, joint investor, partner, or scheduling provider. Where required by law, we will take reasonable steps to notify you about that collection unless an exception applies.

4. Why we collect personal information

• to respond to enquiries and provide requested support
• to create and manage your member account and portal access
• to help with property investment planning, financing, listings, and portfolio decisions
• to arrange consultations and follow-up communications
• to improve our website, services, listings experience, and member tools
• to meet legal and compliance obligations

5. Who we may share information with

We may share personal information with staff, contractors, advisers, and service providers who help us operate the website, listings, forms, scheduling, communications, hosting, analytics, and member portal. We may also share information where required or authorised by law.

6. Website forms, listings, and adviser bookings

If you use our contact forms, interact with listings, or book an adviser consultation, we collect the information you provide so we can respond, support your request, and arrange follow-up. Booking information may be processed through our scheduling provider.

7. Cookies, analytics, and tracking

We may use cookies and analytics tools to understand website usage, improve performance, and support reporting on engagement and conversions.

8. Property Club mobile app

If you use the Property Club mobile app, we may collect and use information needed to provide app features across The Property Investors Club, The First Home Buyers Club, and The Homeowners Club.

• account details, profile preferences, selected club, and authentication/session information
• checklist, journey, plan, goal, forum, article, offer, event, listing, and property interactions
• calculator and planning inputs you choose to enter, such as rent, expenses, yield, cashflow, brightline dates, property value, income, debt, savings, and portfolio assumptions
• app analytics events such as screens viewed, tools used, articles opened, and external links selected
• push notification permission status and push tokens if you enable notifications

The app may use service providers including Supabase for authentication, database, and storage services; Expo for app delivery and push-notification services; analytics providers for usage measurement; and hosting or email providers for support and account requests. Calculator and planning tools are educational estimates only and are not personalised financial, legal, tax, mortgage, or investment advice.

You can permanently delete your account and associated account-linked personal information from your portal Profile page or from the app Settings screen. If you cannot sign in, email dustin@thefirsthomebuyersclub.co.nz. We may need to verify your identity before actioning a request.

9. Your rights

You may request access to personal information we hold about you and ask us to correct it if it is wrong or incomplete.

To do that, contact dustin@thefirsthomebuyersclub.co.nz.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page.